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The holidays featured are operated by Meander
Travel (the Company) which is registered in Turkey. Meander Travel
is a member of TURSAB (Association of Turkish Travel Agencies), membership number
4631 and also the member of ASTA (American Society of Travel
Agents) membership number 900138897. We are obliged to maintain a high standard of service to you by
TURSAB's Code of Conduct. The following conditions, together with the information set out in the relevant brochure descriptions will form part of your contract with the Company. This contract is made on the terms of this booking conditions, which are governed by
Turkish law, and the jurisdiction and of the Turkish Courts.
1. BOOKING
YOUR HOLIDAY
To secure your booking you should complete and sign the Meander
Travel Booking Form and forward to the Company together with the relevant payment (see Section 2 below). A contract will exist when we issue our confirmation invoice. Special requests should be indicated on the booking form. The Company will try and arrange for special requests to be met but these cannot be guaranteed. The Company will not be liable if any special request is not met. If you arrange your holiday direct with the Company all correspondence will be forwarded to the lead passenger on the booking form unless otherwise stipulated. If your booking is made through a travel agent all communications by the Company will be made to that address.
2. PAYMENTS
A deposit of 10% of the holiday cost - subject to a minimum of USD250 per person and a maximum of
USD1,500 per booking - plus insurance premium if applicable, is payable together with a completed and signed booking form. Upon receipt of this the Company will forward our confirmation invoice and payment of the balance is due no later than 8 weeks before departure. If the booking is made within 8 weeks of departure, full payment is required at the time of booking. If the holiday is made through a travel agent, all monies paid by the client to the travel agent, under or in contemplation of a contract with
Meander Travel are held by the travel agent as an agent of Meander
Travel. If payment is not received on the due date the holiday or travel arrangements will be liable to cancellation which will lead to loss of deposit. Tickets and other documents will normally be forwarded 10-14 days before date of departure.
3. PRICE POLICY
The price of unsold holidays may be increased or decreased at any time. The price of your holiday will be confirmed on booking. When you have booked your holiday and paid your deposit or the full amount if you book within eight weeks of departure, the price of your holiday as shown on your confirmation invoice is guaranteed and will not be subject to any changes or surcharges unless you elect to change the confirmed booking (see Clause 5). At no time is the Company liable to give a breakdown of costs due to the nature of the holiday bought by the client. Due to the financial commitments being made by the above Company we regret we are not able to make reductions in holiday prices should the
USD strengthen. Those holidays which have not been completed within those date bands detailed within the relevant price panels will be subject to an applicable reduction or increase.
4. CANCELLATION
BY YOU
Any cancellation by the client must be advised in writing to the Company (signed by the same person who signed the booking form). Cancellation will only come into effect on the day written advice is received by the Company. Recorded or Special Delivery is strongly recommended. Upon receipt the following charges (excluding insurance premiums and amendments charges paid) will be payable by the client, depending upon the number of days prior to departure
Days prior to departure date when written advice of cancellation received % of holiday payable
Up to 56 Days prior deposit forfeit
55-43 Days prior 30%
42-27 Days prior 60%
26-14 Days prior 75%
13-3 Days prior 90%
2-0 Days prior 100%
Due to some airline and hotel requirements during peak periods various cancellation charges may apply - the rates above will not be applicable. The charges will be advised at the time of booking.
5. CHANGES
MADE TO A CONFIRMED BOOKING
This facility is available and an administration fee of USD 40.00 (plus communication charges) per alteration will be charged. Alteration of a booking within 8 weeks of departure date may incur additional costs.
PLEASE NOTE: Most flight tickets cannot be changed without payment of cancellation charges and/or the cost of a replacement ticket.
6. ALTERATION
TO A CONFIRMED BOOKING WHILST ABROAD
We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to alter your travel arrangements whilst abroad this is your own responsibility and
Meander Travel or the Company's Agents are not responsible for any extras or difficulties that may arise with onward travel as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed documents which could be the subject of a claim on your own insurance.
7. CANCELLATION
OR ALTERATION BY US
We reserve the right to cancel your holiday at any time. In the event of the Company having to alter, amend or cancel the holiday on or before the date when the balance of payment becomes due, you will be offered a choice of an alternative holiday of at least comparable standard if available and if this is not acceptable, a full refund of all monies received by the Company will be due. In the unlikely event that we have to cancel or materially alter a holiday after the due date (always providing that the balance has been paid) but more than 14 days before the intended date of departure, compensation of
USD 10 per person per affected day will be paid to the client or
USD 20 per person per affected day in the event of cancellation or material alteration within 14 days of the intended departure date.
Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Circumstances amounting to "force majeure" include any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid such as war or threat of war, civil strife, riot, terrorist activity, industrial dispute, natural or nuclear disaster, fire, sickness, bad weather, the acts of any Government or public authority and all similar events which are beyond our control. It is regretted that under such circumstances there will be no compensation payable. Please note, we are reliant on information provided by the Foreign Office.
8. OUR RESPONSIBILITIES
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to
(a) The contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and
(b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
9. RESPONSIBILITY OF THE CLIENT
Any passports, visas, health certificates, International Driving Licenses
and other travel documents required for the holiday must be obtained by the client, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred (whether by the client or by the Company on the clients behalf) as a result of failure to comply with such requirements. You are responsible to arrive at stated departure times and places and any loss or damage which you suffer through failure to do so lies with you. The Company has no liability whatsoever to you through your failure to do so. The Foreign & Commonwealth Advice Unit may have issued information about your holiday destination. You are advised to check this information.
Under EU Regulation 261/2004 you have the rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 7. If any payments are due to you from us, any payment made to you by the airline will be deducted from this amount.
10. AIRPORT DELAYS
We use the schedule services of the world’s major international airlines. These are rarely subject to lengthy delays. In the unlikely event that this does happen, arrangements for meals, overnight accommodation, etc. should be met by your airline. Conditions of carriage are available on request.
11. COMPLAINTS
Most problems can be sorted out straight away if we know about them. If you have a complaint you must report it immediately and directly to the supplier (eg. Hotel Manager), or the emergency contact numbers provided with your travel documents. If you fail to follow this procedure, this may affect your rights under this contract, as we have been deprived of the opportunity to investigate and rectify the problem. If the problem cannot be resolved locally and you wish to complain, full details must be received in writing to:
Meander Travel, Kibris Cad. No:1/A, Kusadasi, 09400 Turkey within 28 days of return. Should we be unable to resolve your complaint amicably, the matter may (if the client so wishes) be referred to Arbitration under a special scheme which, though devised by arrangement with the
TURSAB (Association of Turkish Travel
Agencies).
12. INSURANCE
We believe it is essential to take out our travel insurance when you go on holiday.
If you decide to take your own insurance, we insist that you take comparable cover and details.
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